The Woodlands Harley-Davidson

Job Title:                      Parts Associate

Department:                 Parts

Supervisor:                   Parts Manager

Summary Description

Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

Duties & Responsibilities

• Provide customer service to external customers. 
• Meet customer needs, offers options, resolves problems and follows up with customers. 
• Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
• Maintain friendly, helpful demeanor. 
• Provide professional, knowledgeable, courteous customer service. 
• Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges. 
• Monitor for shoplifting. 
• Perform all cashiering functions in accordance with company cash handling policies and procedures. 
• Check price tags for alterations. 
• Does not accept checks unless processed through cross checks.
• Use appropriate verification procedures for credit card purchases. 
• Keep sales floor neat, clean and fully-stocked. 
• Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory. 
• Ensure merchandise is attractively displayed. 
• Maintain cashiering desk/areas in a clean, organized fashion. 
• Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc. 
• Assist with answering incoming calls and directing them to the appropriate person or department. 
• Make tags for damaged merchandise, deliver daily to designated area. 
• Comply with all company and department policies and procedures. 
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High School Diploma or equivalent degree or greater required. 
• Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
• Ability to take initiative and problem solve. 
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the company in a professional manner. 
• Knowledge of applicable laws/policies/principles/etc. 
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
• Attention to detail. 
• Interpersonal skills and customer service skills required.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push an 800+lb motorcycle.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position. Failure to comply will result in immediate discipline at the discretion of dealership management.

I have read and understand the duties, responsibilities and qualifications of this position and acknowledge that I can perform the essential functions of the job with or without an accommodation.